Refund policy

All products are uniquely made to custom order Therefore, we do not support returns or exchanges,

However, there are a few circumstances where you can ask for a refund. How we handle your refund request is determined by your order status.

If your order has yet to be sent to production, we will issue a full refund immediately. When your order status is "In Production", "Production completed", or "Qualified", we will deduct the cost of the products and refund you the rest of the amount.

After your order is shipped out, we do not accept refunds unless you receive a defective or wrong item. In case of a defective or wrong item, please contact our customer service within 30 Days of delivery and provide your order ID number as well as clear pictures/videos of the issue to our official email address.

After verification, our customer service team will apply the appropriate after-sales policy depending on the damaged/defective situation.